This is the story of the unseen button on the dashboard.
Our van has a side-loading ramp for me and my wheelchair. When Mrs. F.G. pushes the button to open the rear passenger door, the ramp automatically goes down and the rear suspension lowers, making the angle of the ramp gentler and easier for me to get up. This function is called kneeling and it is quite remarkable to see.
Last March we started having great difficulty getting me up the ramp, and could not understand why. We tried several adjustments to my wheelchair over the summer, including getting new tires for the chair, but never noticed that the kneeling function in the van had stopped working. And let me tell you how frustrating Mrs. F.G. found it! She often had to push me to get me and my 300 lb. wheelchair started up the ramp.
It was our mechanic, checking things over after installing our snow tires, who pinpointed the problem several weeks ago, but he could not figure out how to fix it. These special features on the van were provided by a company called Braunability, and we had to go to Barrie to find a technician who could handle the issue.