Yes, I have been hacked! Criminals accessed my computer somehow and then accessed our bank accounts and started moving money in and out in large amounts!
It started with a dreaded pop-up box that froze my computer with a big error message that said to call Microsoft Security and gave a phone number. Foolishly I called them, thinking that Microsoft would be trustworthy. It was entirely a false name and false number.
They told me that a fee of $799.00 had already been taken from our accounts, but they would refund it, and told me to go to our banking page and check - I did and presto, they were into all our accounts and it was all my fault! The bankers told us that the online banking pages they showed us would have been fictitious as well.
Last Thursday we spent 3 hours in a meeting with two bankers, submitting a fraud report, getting assigned all new accounts, and applying for new credit cards. Then I turned to changing the records for all automatic payments OUT of our accounts, and all the automatic deposits INTO our accounts. Very little of this is easy, requiring me to master the basics of two-factor authentication and the Verified.Me app. Technology evolves, but just gets more complex!
At the moment I'm slowly working through changing all these records, As I might have guessed payments OUT of our accounts are fairly easy to change. But try to change payments INTO your account! The wait time for the Canada Pension Plan is currently over an hour, just to get your phone answered. It's frustrating!!!
All of this has to take priority over blog posts, but I will be back soon, with a list of things you can do to protect yourself.